Before you contact support
If a browser game is not loading, refresh the page once, confirm the device has an internet connection and try the latest version of Chrome, Edge or Safari. If sound is missing, check the device volume and browser permission. For a mobile app issue, include the app name, Android version and what happened immediately before the problem.
What to include
Send the page or app name, device type, browser or Android version, and a short description of the issue. A screenshot can help when it does not contain private information. Do not send passwords, payment-card numbers or government ID documents.
Privacy questions
For website or app privacy questions, mention whether you are asking about the browser site, Jyots Adventures or Bharat Tales so we can point you to the correct policy.